Shipping policy

SHIPPING POLICY — LUXELACELLC

1. PROCESSING TIME

We understand you are eager to receive your new look. Please allow 1–3 business days for our team to process and prepare your order for shipment.

  • Operating Hours: Our team processes orders Monday through Friday, 10:00 AM – 5:00 PM CST.

  • Weekend Policy: Orders placed after 5:00 PM CST on Friday or during the weekend will begin processing on the following Monday.

2. SHIPPING METHODS & DELIVERY

We ship via USPS, FedEx, and UPS to ensure your order arrives securely.

  • Delivery Timeframes: Delivery estimates begin once the package has been scanned by the carrier, not from the moment the order is placed.

  • Tracking: Once your order has been fulfilled, you will receive a shipping confirmation email containing your tracking number. Please allow 24 hours for the carrier to update the status of your shipment.

3. SHIPPING RESTRICTIONS & ADDRESS ACCURACY

  • P.O. Boxes: We ship to P.O. Boxes via USPS only.

  • Address Accuracy: Please double-check your shipping address during checkout. LUXELACELLC is not responsible for packages delivered to incorrectly provided addresses.

4. RISK OF LOSS & LIABILITY

  • Liability: Risk of loss and title for all items pass to the customer upon delivery to the shipping carrier. LUXELACELLC is not liable for shipping delays caused by carrier disruptions, weather, or customs.

  • Lost or Stolen Packages: LUXELACELLC is not responsible for packages marked as "Delivered" by the carrier that are reported missing. We highly recommend selecting shipping insurance at checkout for high-value orders.

5. INTERNATIONAL SHIPPING

  • We currently ship to select regions (e.g., the United States and Canada).

  • Note: International customers are responsible for all customs, duties, and import taxes that may apply upon delivery. These fees are not included in the purchase price or shipping cost.